- Handle incoming calls from customers
- Provide account information
- Process payments and transfers
- Guide customers through the company’s website and application
- Assisted banking consumers daily by answering questions and transferring to appropriate departments.
- Collected personal information from customers to accurately document requests.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Supported customers by managing 80 to 90 calls per day efficiently while maintaining professionalism and upbeat tone.
- Enhanced customer satisfaction ratings by 98.60% by resolving issues professionally and efficiently.