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6

telephone banker

  • Handle incoming calls from customers
  • Provide account information
  • Process payments and transfers
  • Guide customers through the company’s website and application
7

telephone banker

  • Assisted banking consumers daily by answering questions and transferring to appropriate departments.
  • Collected personal information from customers to accurately document requests.
  • Responded to customer inquiries with patience and positivity to establish excellent first impression.
  • Supported customers by managing 80 to 90 calls per day efficiently while maintaining professionalism and upbeat tone.
  • Enhanced customer satisfaction ratings by 98.60% by resolving issues professionally and efficiently.