- Manage Operation, Production, and Process of the 32 Bay Shop 50 Employee Service Department Staff to Delivery the Ultimate Customer Experience.
- Hold Monthly Meetings with Service Advisors, Technicians, BDC Department and support staff to review Processes and related Technical Bulletins and any up to date Manufacturers information to assist customers and keep up to date with New Product.
- Provide consultation/satisfaction to customer base and continue to keep Service Dealership retention at its highest.
- Exceed and Increase Service Department Gross Profit Objectives year over year and keep Net Profit at its highest. Broke Records in Gross Profit and Hours Produced on multiple occasions within my tenure.
- Control Costs and keep expenses low, while maintaining constant growth with Production and Staff.
- Develop a strong working Relationship with BMW North America and its representatives to manage Customer and Dealership interaction and Dealership and Manufacturer interaction.
- Center of Excellence Winner for 2018!
- Orchestrated all aspects of Service Department operations including; workflow, training, recruiting, mentoring, and navigating escalated customer opportunities.
- By implementing strategies for each advisor with constant focus on driving production our store is consistently up double digits in total and CP gross year over year.
- Implementing a customer first mentality with every service employee to work as a team in order to deliver a flawless experience which has kept us above Region targets for the past 12 months.
- Restructuring the shop to a team based system which has increased cycle time and production.
- Set up a new company to provide facilities maintenance work for commercial and industrial buildings, HVAC and chiller system repair work.
- Direct, coordinate, and review activities in sales and service operations.
- Manage and provide technical support to Operation Managers.
- Proficient in CDK, XTime, TSD Loaner, DCSNet, Auto Point MPI, myKarma, Advantage Tec, Axcessa
- Service Manager/Director for multiple locations.
- Please inquire for more information on this brief work history*