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senior technical writer

  • Coordinating with the technical teams and SMEs to gather information about the client’s mobile application for both Android and iOS devices.
  • Creating user guide from scratch in accordance with the client’s style guide under very minimal supervision.
  • Self-reviewing and proofreading the technical content and updating the review comments.
  • Delivering quality document before the scheduled deadline.
  • Solely handling all technical documents preparation and delivery processes. 

senior technical writer

  • Author technical articles, user manuals and release notes.  
  • Style validation – Self/peer review of technical articles, user guides and user manuals by following a style guideline.
  • Amend/review technical articles/user guides/manuals that are outdated. This ensures that the articles available in the Knowledge Library can be referred for new products, new operating systems. This is accomplished by continuous interaction with the technical focus/lead/SMEs and thus making sure that all the documents are up to date. 
  • Action the document feedback which are provided by customers to the Knowledge Library articles.
  • Action the Can’t Find It request which are raised, if the customer is not able to find an article in the Knowledge Library. I search on behalf of the requester and will contact him with the relevant article. 

senior technical writer

  • Involved in creating and updating User Manual, Installation Manuals, Release notes and other project related software documents