- Team Leadership and development
- Ensure all beauty treatments meet high quality standards
- Maintain staff records, including salaries and working schedules
- Promote services, products and discounts on social media
- Run online competitions and offer discount packages to attract new customers
- Oversight of facility operations, ensuring that customers are satisfied.
- Inventory control; placing orders, stocking and pricing products.
- Maintained the front desk workstation.
- Managed salon autonomously while hiring new staff.
- Recommend seasonal promotions and discount packages to increase our clientele.
- Banking, budgeting and other financial issues
- branch manager
- customer service representative
- head hair and makeup stylist
- maintaining financial records and books
sr. salon manager
- Develop or implement marketing strategies. Assess employee performance and suggest ways to improve work. Sell products, services, or memberships.
- Inform staff of job responsibilities, performance expectations, client service standards, or corporate policies and guidelines. Establish spa budgets and financial goals.
- Participate in continuing education classes to maintain current knowledge of industry. Verify staff credentials, such as educational and certification requirements.
- Lead two different Salon teams for JCPenney. Was responsible for hiring, mentoring, training of Salon staff. responsible to build salon service and retail sales divisions. Reported to Store manager, and district manager. Apart of a 14 salon district. Trained new salon managers per store. in charge of all retail, and service inventory. Top customer service in both salons. Top sales in North Olmsted for 11 years, including winning two Champions awards for 2008 and 2010.
- Used experienced and skills in all areas of beauty treatment.
- Implemented marketing programmes.
- Organized staff to match customer needs
- Monitored service delivery and customer satisfaction levels.
- Proven ability to ensure the efficient and profitable running of a beauty salon.