- Make customer the priority.
- Make sure all requirements of the daily management checklist have been completed.
- Monitor rates by contacting competition
- Assist with managing of approximately 25-30 independent company dealerships to maintain a great standing company relationship.
- inventory control including reporting of stolen and / or recovered equipment.
- Heavy call volume: call center.
- Developed , implemented and monitored programs to maximize customer satisfaction.
- All aspects of inbound reservations from both Domestic and International agents. Confirmations, Amendments & invoicing
- Managing Accounts Payable/Receivable
- Telephone communications
- Front Desk Check in and Check out
- Building Procedures and Manuals
- Managing Staff
- Overseeing Restaurant / cafe operations.
- Arrange for drivers to pick up particular customers or groups on a regular schedule.
- Dispatch work daily.
- Resolve customer complaints or answer customers’ questions regarding pricing and procedures.
- Recruit, interview, and select drivers.
- Consult with managers or other personnel to resolve problems in areas such as equipment performance, output quality, or work schedules. drivers, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
- Provided detailed daily departmental reports ad updates to senior management.
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel reservations or requests
- Comfortable with relay service for hearing-impaired customers needing assistance with rentals or reservations.
- Promote company products and services to better assist customers
- Responsible for London market. Handling the Inventory of 75 serviced apartments
- Accountable for Inventory management on daily basis.
- New channels to be introduced for the expansion of the brand.
- Handling corporate guests, creating customized packages for corporate requirements.
- Handling guest complaints, offering feedback and after sales service.
- Market Study and Competition Analysis