- Focal point for MSC Geneva, in-charge for Vessel operations, Inland Logistics and Operations for Dammam, Riyadh and Jubail Ports
- Developed analytics based insights/recommendations for cross-team projects and provide comprehensive market analytics support to Management to help drive future operations and devise strategies
- Prepare and maintain records and reports of inventories, shortages, shipments, expenditures, and goods used or issued.
- Provide assistance or direction to warehouse workers.
- Day to day planning
- Team building
- Process improvements
- Cost reductions and improvements
- Oversaw teams of Upto 30-50 people at any given time.
senior operations manager (project manager)
- Full media project management on the markets of Tire1countries
- Revenue growth by 52%
- Expansion of the team from 15 to more than 100 employees worldwide
- Optimization of work processes
- Development of new business verticals
- Maintains and improves call center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs; installing upgrades.
- Meets call center financial objectives by estimating requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
- Prepares call center performance reports by collecting, analyzing, and summarizing data and trends.
- Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information.
- Directed the hiring, training and performance evaluations for marketing, sales staff, and supervised their daily activities.
- Coordinated daily operations and management including the training of all certified managers.
- Coordinated art and graphics creation for effective merchandising and Local store marketing.
- Developed and implemented campaigns for email, online advertising, search engines and direct mail.
- Worked directly with clients to build strong long term relationships.
- Redesigned all maintenance and operation’s protocol to be more efficient and easier to train and implement.
- Daily management of multiple locations with the strong ability to multitask.