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night manager

  • Direct and oversee all hotel operations during the night shift to ensure guest satisfaction and safety.
  •  Conduct Briefing for all staff during Night Shift. Inform all overnight staff of nightly activities, groups and VIP arrivals as well as special requests and repeat guests.
  • Assist the Front Office Manager with all the OTA’s, Corporates& Groups contracted rates update and management monthly reports, departmental inventory and effective cost control.
  • Improve the occupancy ratio to get the house full during the night shift in addition with up selling  the rooms.
  • Ensure all associate’s (on job training) duties scheduling, and maintain consistency and creativity level high in team members. 
  • Lead and guide the entire night team in a friendly manner to get the things done in time and grab the guest’s loyalty as well.
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night manager

  • Stock Racks.
  • Prepare Food For following shifts
  • Shut down Till and make sure all money is accounted for.
  • Monitor Night Crews cleaning habits and work ethics.
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night manager

  • Represent the General Manager and other senior managers in their absence.
  • Works with the Director, Front Office, Guest service managers, and Director of Revenue to manage the daily room inventory to ensure revenues are maximized.
  • Provide information to supervisors and co-workers.  Act as manager on duty for supervisory and line associates.
  • Observe work and other indicators to ensure that operators conform to production or processing standards.
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night manager

  • Oversee hotel operations.
  • Train new staff for the front desk and guest services.
  • Main contact for wedding lodging. Responsible for contracting rooms for onsite and offsite wedding parties.
  • Work with and assist housekeeping and maintenance to ensure smooth operation of the hotel.
  • Review reservations and ensure proper billing.
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night manager

  • Manage and monitor activities of all employees in the Front Office department making sure they adhere to the standards of excellence and to the guidelines set in the employee handbook, hotel policies and procedures, coaching, training and correcting where needed.
  • Conduct Briefing for all staff during Night Shift.
  • Inform all Overnight staff of nightly activities, group and VIP arrivals as well as special requests and repeat guests. 
  • Check accommodations, making sure any special requests are carried out accordingly, greet guests upon arrival and ensure escort to accommodations if appropriate.
  • Maintain a professional and high quality service oriented environment at all times.
  • Act as manager on duty for the hotel in the absence of the Front Office Manager dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise.
  • Manage the night shift in the department ensuring all employees perform the tasks assigned to them and coordinate Front Office activities with other departments.