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1

guest services representative

  • Perform all front-end functions including, but not limited to: cashiering, bagging, running money order machines, electronic payment machines, postal machinery, copies, lottery equipment, etc.
  • Assist guests with returned merchandise, overrings, and overcharges.
  • Conduct cashier accuracy audits.
  • Provide low-level troubleshooting and/or inform store management of problem areas, including: pricing, equipment breakdowns, service levels and standards, personnel problems, etc.
  • Provide backup services to employees in all areas of responsibility including bookkeeping, Guest Services, cashiering, bagging, and pushing carts.
  • Provide backup to the Guest Service Manager and Senior Guest Service Manager in his/her absence. 
2

guest services representative

  • Work with clients by telephone or in person to provide information about products or services, book and confirm appointments 
  • Suggest specific product purchases to meet client’s needs.
  • Respond to client complaints.
  • Open and close salon.
3

guest services representative

  • Provided a welcoming environment for guests visiting locally or internationally.
  • Delivered speeches while operative the elevator regarding information about the tower.
  • Interacted with guests throughout the tower with casual conversation or answers to any questions they possessed.
  • Responsible for training representatives, communicating with mall tenants, tracking gift card sales for marketing department and nightly deposits.
4

guest services representative

  • Demonstrate superb communication skills assisting fans navigating the suite/club levels and the stadium as a whole in a professional manner.
  • Display enthusiasm and team spirit while ensuring guest safety around the stadium.
  • Actively listening to and accommodating fans general and unique request.
  •  Working to resolve any complaints within my authority and escalating issues beyond my control.
5

guest services representative

  • Manage a variety of administrative and clerical functions
  • Scheduling Bookings
  • Check Ins and Outs
  • Breakfast Prep Work
  • Answer phones and direct incoming calls
  • Conduct inspections after vacancy