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guest service agent

  • Greet guests and utilize guest service skills when checking guest’s into the property.
  • Create and confirm guest reservations.
  • Utilize the property’s global distribution system.
  •          Actively create ideas and seek opportunities to consistently strive for most “MOWOW” positive guest experience
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guest service agent

  • Check in guest and tag their luggage to their final destination 
  • Book reservations for guest
  •          Assist in developing new ideas for cost-effective and delightful guest amenities 
  •          Arrange last minute amenities as needed – communicating with departments for the day of arrival 
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guest service agent (gsa)

  • Check-in and Check-out process for the guest and providing the room numbers along with keys.
  • Provide information about the hotel and the local areas.
  • Solve queries from the guest
  • Provide amenity for the VIP’s and member guests.
  • Serve food and drinks as per request
  • Check all the stock and keep updated
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guest service agent

  • Checking guests in and out using Opera PMS system
  • Greet, register, and assign rooms to guests; explain pre-authorization procedure to guests.
  • Make and confirm reservations, issue room cards for guests using Saflok system.
  • Able to record guests’ special requirements on the system, set alerts for other departments such as housekeeping or F&B.
  • Familiar with billing process and charge guests on their accommodation fee, extra services, and restaurant bills.
  • Practicing to record guest comments or complaints, referring customers to managers as necessary.
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guest service agent

  •          Responsible for maintaining the highest quality database relating to Guest History and implementing guest recognition programs in line with MOHG guidelines
  •          Analyses guest preferences and prepare reports for improvement on Guest Satisfaction
  •          Ensure that all profiles are updated with recorded guest preferences at all times 
  •          Review guest Profiles and ensure details/special requests are recorded in the correct  format