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guest service agent

  • Front desk attendant.
  • Complete audit reports after each completed shift.
  • Prepare hot foods for the daily evening kickback.
  • Utilize office equipment.
  • Make daily deposits. Cash handle.
  • Advise housekeeping staff when rooms have been vacated & ready for cleaning.
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guest service agent

  • Cheking in and out guests 
  • Greet, register, and assign rooms to guests on arrival
  • Issue room keys and escort instructions to conceirge
  • Balancing money taken and credit cards on shift
  • transmit and receive messages via the hotel’s telephone switchboard
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guest service agent

  • Taylor’s University students were given the opportunity to takeover Holiday Inn Express as part of the Hotel Takeover Project 2.0
  • As the Guest Service Agent at Front Desk, I learned how to professionally and efficiently interact with guests giving them quality service as well as maintaining the company’s standards.
  •          Assist with Suite/Villa moves (in presence of the guest and in absence of the guest)
  •          Provide personalized service and ensure that the guest’s needs and demands are met at all times during the pre-arrival, arrival, in house status and departure
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guest service agent

  • Arranged for transportation to and from airport, train station and events for visitors.
  • Resolved all customer complaints in professional manner while prioritizing customer satisfaction. 
  •          Work and liaise closely with the Guest Services, Housekeeping, Valet and In-Room Dining departments in ensuring a seamless guest experience
  •          Ensure accurate communication of information and guest requests to and from colleagues and guests 
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guest service agent

  • To provide excellent guest service in an efficient manner.
  • To closely monitor guest arrivals to ensure check-ins occur in a timely manner.
  • Assist in the resolution of any guest issues that may arise.
  • To resolve all room discrepancies with the Housekeeping
  • Department.
  • To maintain awareness of available rooms, out-of-order rooms, and activity bookings to maximize sales.
  • To run and print all necessary reports throughout shift.