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16

guest service agent

  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints which resulted to an outstanding CS score of 96% and a bonus worth $25k for the region in Quarter 1 earnings.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments for 2000 guests at times, as well as being in charge of decision making when necessary.
  • Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could affect sales and revenue.
  •          Assist guests with unpacking/packing of their items, arrange laundering requests, provide shoe polishing. 
17

guest service agent (internship)

  •          Assist in taking and serving F&B in-room dining requests where necessary
  •          Assist with Housekeeping requests within suites & villas where necessary 
  •          Organize any guest activities as per the guest request – i.e. water sports, golf. 
  •          Carry out any errands on behalf of the guest, where appropriate 
18

guest service agent/overnight supervisor

  •  Responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest’s account upon completion of their stay in a timely and efficient manner. 
  • Assisted guests with their daily queries and special requests.
  • Assisted Management meet guests daily exceptional expectations in this reputable 4 star hotel establishment. 
  • Handled guest’s issues and concerns and resolved in timely manner 
  •  Provide information about our hotel, available rooms, rates and amenities
  • Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs 
19

guest service agent

  • Use the Radisson Blu Hotel Sydney technique for answering the phone.
  • Provides value added service to customers by doing whatever reasonable and possible to meet or exceed customer expectations.
  • Communicates effectively with customer, co-workers, and supervisors.
  • Communicate effectively with porters on guest needs, and changes to schedules.
  • Handles difficult situations effectively and according to company standards and policies.
  • Daily allocation and keeps manager promptly and fully informed of all problems or unusual matters of significance.
  • Ensure messages are distributed efficiently and accurately.
20

guest service agent

  • First point of contact for welcoming all guests into property, completing check-in & check-out of all guests
  • Answering all internal & external calls, maintaining a busy switchboard for incoming accommodation, restaurant & events enquiries
  • Implemented an upsetting program which generated  substantial increase in revenue
  • Assisted in the development of all Front Desk Standard Operating Procedures, to increase efficiency and improve consistency throughout the department