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guest service agent

  • Welcome guests at Reception’s counter with friendly manners and good communication skills
  • Perform accurate check-ins and check-outs of guests daily over emails, phones and in person
  • Dealing with any inquiries and resolve guest’s concerns or problems in a timely manner with excellent service
  • Research, document, rate,  select alternatives for web bookings.
  • Plan budgets and arrange for purchase of hotel supplies
  • Coordinate with other professionals, such as maid, engineers, and plumbers, to ensure job success.
  • Stand by and ensuring the safety, cleanliness and satisfaction of guests during their stay 
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guest service agent

  • Processing guest payments.
  • Coordinating with bell service and staff management.
  • Being a source of information to guests on various matters such as transport and restaurant advice.
  • Processing meal and beverage requests.
  • Accommodating general and unique requests.
  • Diffusing conflict or tense situations with guests.
  • Fully familiar with Opera Systems 
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guest service agent

  •          To contact the guest after reservation is made to determine their preferences and to anticipate their needs (obtain preferences for pillow, newspapers, dietary requirement, organizing tours, errands, etc.).
  •          To ensure the awareness of the arrival details, such as the arrival time, flights, length of stay. 
  •         Review all arrivals for the upcoming days and ensure all preferences are recorded, communicated and actioned with relevant departments 
  •          Ensuring that villas & suites are pre-checked in advance and escalate any maintenance or Housekeeping issues in advance  
  •         Handle all guest compliments, comments, observations and complaints timely and effectively achieving full guest satisfaction
  •          Communicate all guest compliments, complaints, comments, observations to relevant departments and ensuring the appropriate follow up 
  •          Ensure accurate communication of information and guest requests to and from colleagues and guests 
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guest service agent

  • Check to ensure that appropriate changes were made to resolve customers’ .
  •         Responsible for physical inspection of suites & villas with special requests (i.e., shopping, etc.) prior to arrival and ensure that all Housekeeping areas are impeccable prior to arrival
  • Train staff members
  •  Are familiarized with the entire room product and services that are offered including IT&T equipment.
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guest service agent

  •        Write welcome cards for guests as directed by Guest Relations/Front Office Manager 
  •          Deliver guest requests in a timely manner at all times 
  •          Prepare all suites/villa arrivals to check in folders and perform the check-in, rooming & checkouts to full  standards 
  •          Assist guests with luggage and load the luggage in/from villas and suites for delivery including providing baggage checks and tagging for guests