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6

guest service agent

  • Issue room keys 
  • Promptly addressed amenity requests, maintenance & electronic issues, and noise complaints for guests in 150-room hotel
  • Responded to inquiries about hotel services, reservations and membership programs, travel directions, and recommended dining and entertainment.
  • Employee of the month September 2018 for excellent customer service and teamwork
7

guest service agent

  • Greeting guests upon arrival and making them feel welcomed.
  • Administering check-ins and check-outs.
  • Providing front desk services to guests.
  • Assigning rooms and taking care of administrative duties.
  • Delivering mail and messages.
  • Processing guest payments. 
8

guest service agent

  • Handled large volumes of guests efficiently and with a smile.
  • Dealt with any guest complaints, finding and offering multiple solutions to have them walk away satisfied.
  • Handled incoming calls, always double-checking information received over the phone, transferring guest calls to the appropriate place, as well as noting anything that would need to be passed along to management or other relevant staff.
  • Provided exceptional service to guests, greeted them warmly and made them feel welcome at the hotel.
  • Constant tidying up of areas as needed.
  • Organizing, or re-organizing, areas as needed to suit the current situation.
9

guest service agent / food & beverage attendant

  • Created an information booklet on Kakadu using my photographs and information compiled during my tour experiences 
  • Purchase and sell the artwork of local indigenous artists 
  • Creating artist profiles on all of the local artists
  • Buying, selling and controlling the stocked items in the gift shop 
  • Creating procedures for running of the gift shop including stock take procedures, purchasing and receiving procedures
10

guest service agent

  • Escorted guests throughout the hotel and to their rooms, as well as around the city when necessary. 
  • Arrange tours, taxis, recommendations or restaurant reservations for customers.
  • Took advantage of being multilingual in Japanese and English.
  • Operate telephone switchboard to answer, screen, or forward calls, providing information and taking messages.