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customer care/integration

  • Answering inbound calls and emails in a fast-paced, high volume department
  • Documenting new processes and improving previous ones
  • Meeting department thresholds
  • Assisting in training new hires on content and work flow
  • Learning several integration methods
  • Working with numerous diverse external teams to resolve client issues
  • Exhibiting company values both on and off the clock

customer care

  • Handle enquiries regarding article tracking and other products offered by Australia Post
  • Record all customer enquiries and action to resolve reported failures
  • Acquired good understanding of Australia Post products and services
  • Promote Australia Post products to educate customers and in result have better first call resolution 

customer care

  • Perform clerical duties such as typing, g, and sorting mail.
  • Receiving and making of customer calls.
  • Distribution of mobile sim-cards.
  • Registration of new subscribers to Airtel Network.

customer care

  • Customer care service.
  • IT park maintenance.
  • management of online rooms booking.
  • make daily reports on reservations.

customer care, senior support engineer

  • Provide advanced support for on-premise and cloud implementations of our server product suite
  • Work closely with customers during their product implementations
  • Interact closely with developers in troubleshooting and diagnosing product defects
  • Develop situation-specific solutions utilizing both the COM and REST API our product offers
  • Writing and maintaining product documentation