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56

customer care representative

  • Obtain and examine all relevant information to assess validity of complaints and to determine possible solutions e.g, driver speeding or using bad language against those on board, smoking etc.
  • Making and Receiving Outbound and Inbound Calls 
  • Responding to customer concerns 
  • Making follow-ups on customer issues e.g dissatisfaction 
  • Online Booking for Customers 
  • Sending bulk sms to customers in case of emergencies 
  • Liaising with tracking department and communicating with clients e.g parents with their school kids/students on board who want to know the location of the bus. 
57

customer care representative

  • Used to follow up with customers regularly. 
  • Helped the Team by following up on the outage  cases
  • Used to  review the team members activities before submitting a request for the credit to ensure that there is no delay in posting the credit to Customers account. 
  • Using a computer (Microsoft Office Skills). 
58

customer care representative

  • Follow communication “scripts” when handling different topics             
  • Seize opportunities to upsell products when they arise          
  • Build sustainable relationships and engage customers by taking the extra mile         
  • Keep records of all conversations in our call center database in a comprehensible way          
  • Frequently attend educational seminars to improve knowledge and performance level          
59

customer care representative

  • Responded to incoming calls and addressed customer concerns.
  •    Asked probing questions to determine the root cause of issues, then recommended services that best fit the customer’s needs.
  •   Educated customer’s on next steps as well as policies and procedures. 
  •  Assisted customer’s with exploring possible options that may be available to them.  
  • Served as a moderator by providing individual guidance and motivation to help other co-workers meet site goals and become successful.  
60

customer care representative

  • Provided all aspects of customer care including cash deposits and withdrawals, foreign exchange, balancing of bank machines cash deposits 
  • Customer calls and appointment follow up on behalf of investment managers