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56
customer care representative
- Obtain and examine all relevant information to assess validity of complaints and to determine possible solutions e.g, driver speeding or using bad language against those on board, smoking etc.
- Making and Receiving Outbound and Inbound Calls
- Responding to customer concerns
- Making follow-ups on customer issues e.g dissatisfaction
- Online Booking for Customers
- Sending bulk sms to customers in case of emergencies
- Liaising with tracking department and communicating with clients e.g parents with their school kids/students on board who want to know the location of the bus.
57
customer care representative
- Used to follow up with customers regularly.
- Helped the Team by following up on the outage cases
- Used to review the team members activities before submitting a request for the credit to ensure that there is no delay in posting the credit to Customers account.
- Using a computer (Microsoft Office Skills).
58
customer care representative
- Follow communication “scripts” when handling different topics
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level
59
customer care representative
- Responded to incoming calls and addressed customer concerns.
- Asked probing questions to determine the root cause of issues, then recommended services that best fit the customer’s needs.
- Educated customer’s on next steps as well as policies and procedures.
- Assisted customer’s with exploring possible options that may be available to them.
- Served as a moderator by providing individual guidance and motivation to help other co-workers meet site goals and become successful.
60
customer care representative
- Provided all aspects of customer care including cash deposits and withdrawals, foreign exchange, balancing of bank machines cash deposits
- Customer calls and appointment follow up on behalf of investment managers
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