resume

Not in love with this template? Browse our full library of resume templates

boy

Build your resume in 15 minutes

Use professional field-tested resume templates that follow the exact resume rules employers look for.
46

customer care representative

  • Answers inquiries by clarifying desired information; researching, locating, and providing information. 
  • Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems. 
  • Fulfills requests by clarifying desired information; completing transactions; forwarding requests. 
  • Keeps equipment operational by following established procedures; reporting malfunctions. 
  • Updates job knowledge by participating in educational opportunities. 
47

customer care representative

  • Selected as a Digicel Dynamo in 2012 BE extraordinary launch
  • Played integral part in planning and executing staff engagement activities successfully.
  • Occasionally assist with supervisory duties including Floor and Tour Management. 
  • Cluster Captain (Poseidon)-Aid with team leader related duties including but not limited to ticket quality scoring, statistics monitoring and implementing team’s motivational strategies e.g. competitions & events.
  • Assist Broadband, Corporate (CUG), Digicel Islands, Prepaid, Postpaid and Technical related customers with activations, queries and complaints in relation to their account at the first point of contact including but not limited to advising on products, services and promotions.
  • Occasionally assist the Operations Administration team with customer escalation, rebates and supervisor call back.
48

customer care representative

  • Made 80 outbound calls per day to members, pharmacies, and nursing facilities to determine eligibility status
  • Data entry of demographic information using CMS database to locate Med D beneficiaries
  • Answer 100 calls per day by addressing customer inquiries, solving problems and providing new product information
  • Assist pharmacies and account managers with claim adjudication
  • Process credit card payments for CVS Caremark mail order prescription service
  • Directed calls to appropriate individuals and department
49

customer care representative

  • Handled customer questions, complaints, billing inquiries, change rate plans and features as requested.
  • Assist Customer, Dealers and Rep’s with services issues as related to their Wireless Phones (ADD or Deleting Services and or Features, Switch and Network Problems, Trouble Shoot, and Programming)
  • Billing (Invoicing) concerns and or corrections, credit-issuing when required
  • Responsible for keeping records of customer interactions and actions taken, including – transactions, comments, inquiries and complaints
50

customer care representative

  • Confer with clients by telephone or in person for appointments or any other assistance they may need. 
  •  Take care of crisis calls or a walk in crisis. 
  •  Assist with training new employees. 
  • Entering personal information to charts, such as social security numbers, birth dates, and addresses, etc.
  • Contact clients for reminders for appointments.
  • Use email or phone as primary contact to employees and clients.